Privacy policy & cookies

Last updated December 22, 2022

The Privacy Policy applies to the processing of Personal Data of users of the Torque website www.torquebyfgsglobal.com and by using the Torque website, you agree to this Privacy Policy.

The Torque website is committed to protecting the user’s data and follows strict guidelines to protect Personal Data.

The Torque website collects and processes Personal Data to the extent required by applicable laws and regulations and with your consent.

This privacy statement shall explain what Personal Data and information we collect, for what purpose, to whom we disclose the data, and for long we keep it. Moreover, we describe your rights and how you can invoke them.

1. The Torque website

The Torque website (www.torquebyfgsglobal.com) (“Site”) may include links to other websites, each of which may have its own privacy notices. When visiting any of our other websites, please review and familiarize yourself with the relevant privacy policy.

If you have any concerns or questions about how we look after your personal information, contact our Data Privacy team at the following email address:

Email: privacy@fgh.com

2 . What personal data and information do we collect and process?

By “Personal Data” we mean any information through which we can identify you as an individual (e.g., names, Identification numbers, telephone numbers, email addresses, or other related information like user login data and technical information) including sensitive Personal Data.

On the Torque website, and in alignment with the principle of data minimization, we collect personal data only when needed.

We usually collect the following information:

Name
Contact details such as your phone number, Email, address …etc
Information you provide which is required to access and use our systems and receive our services
Technical information (e.g. IP address / Cookies/system or service-specific technical information)

3 . Where do we get your personal information?

We get most of the personal information we use from the following resources:

Yourself, and from what we learn about you through your interactions with us
The technology you use to access our systems and receive our services

4 . Why do we need your personal data information?

We only use data for the purpose it was collected for, and we may need to use your personal information to:

Carry out our internal business purposes, such as audits and data analysis
Send email communications to keep you updated about our services and offerings
Comply with legal or contractual requirements
Deliver services and support to you
Provide you with access to our systems to enable you to receive our services
Help investigate any worries or complaints you have about our services
Help with research and planning of new services and improve current services
Prevent and detect crime and fraud

5. Who do we share your personal data with?

We only share information if necessary and in compliance with applicable regulations, for example:

Sometimes we have a legal duty to provide personal information to other organizations. This includes disclosures we are required to make by law, and to detect or prevent fraud
We may share your personal information with a range of organizations to store personal information on our behalf or help deliver our services. When we do this, we always have an agreement in place to make sure that the organization complies with data protection law to keep your information safe
Where we need assistance from third parties to grant you access to the Site and facilitate posting of information, content, and/or otherwise operate the Site.
To third-party suppliers and vendors who we use to support our business, including but not limited to the operation, features, and functionality of this Site, and those who provide information technology and system administration services to us; or

When we share your information, we make sure the organization it is sent to has the required level of data protection in place and we take additional steps to protect your information.

6. How do we protect your personal data?

We work hard to ensure that the records we hold about you are looked after securely, and are only available to those who have a right to see them. One of the ways we do this is by implementing technical and organizational measures, such as:

Controlling access to systems and networks
Training of staff so they understand how to look after your information
Putting in place controls over where data is stored
Deleting personal information when it is no longer needed

7. Our use of cookies and tracking

The Torque website uses cookies, pixels, and other mechanisms to improve your experience on our website. For more information about the use of cookies on our Site and how you can manage your cookie preferences, you can review our Cookie Policy.

8. What are your rights?

Under certain applicable laws, you may have certain rights in relation to your Personal Data. These rights include the right to access and rectify the Personal Data that you provided on the Torque website.

Furthermore, you can lodge a complaint with us through – and you have the right to lodge a complaint with the relevant supervisory authority for the protection of Personal Data.

9. Changes in policy

This policy may be amended due to changes in relevant laws and regulations, changes in terms and conditions, technical reasons, or any other reasonable basis. We will notify you and seek your consent to changes to this Policy where required to do so by applicable laws.

10. Effectiveness

Your acceptance of this policy shall result in your acceptance and acknowledgment of the terms of this policy and shall grant this policy its enforceability, in addition, your continuance of using this website shall constitute an implied acceptance of this policy.

11. Contact us

If you have any questions or inquiries, please contact:

Email: privacy@fgh.com